Update Link 6/26/2019 on Boeing – another issue found! I believe if Boeing would implement the ideas below, they would find the issues themselves, and not take the FAA to find them.
Some of our companies have amazing missions. In my startup, here is our mission: “We build innovative technology to help healthcare providers be even more proactive in healing wounds. Together, we build the capability to help extend – or even save – a patient’s life!”
Some of us have missions that are important but are not dependent upon saving or protecting a life. Nike’s corporate mission is “to bring inspiration and innovation to every athlete in the world”.
What do you think Boeing’s mission is? To safely transport the earth’s most important cargo? That’s not what it is. Here is Boeing’s mission from Google search: “We are constantly re-examining our capabilities and processes to ensure that our company is as strong and vital as our heritage.”
Even though Boeing has been a highly-respected and a top performing technology company, they have suffered a major setback that we can all learn from. Here are 5 takeaway ideas that can help you advance your company, reduce your risk, and improve the performance of your product or service with your customers:
1. HOW DO YOU KNOW YOUR PRODUCT OR SERVICE IS WORKING OPTIMALLY
What if your customers could see how you test the new products you are launching? What about your products in the market right now – how do you know they are working as well as you planned? Make sure you are being thorough enough and that you are following industry best practice protocols for testing new products and monitoring product performance. Take a look at your processes next week – and make them better!
2. HOW WELL ARE YOUR DOING MANAGING YOUR PARTNERS PERFORMANCE
Do you have partners that affect the quality performance of your product? Partners should be working alongside you to deliver high-quality solutions. Are they doing the right things? Are they taking the right steps? You cannot absolve yourself if your partner is failing at their job and ultimately makes your company fail. Take a deep look at how your organization is evaluating the expertise and capability of your partners – and add technical strength if you need it!
3. WHAT IS YOUR PROCESS AND SPEED WITH NEW RELEASES
Have you looked at your product updates and new product enhancement release timing? What kind of speed do you have? Is the responsiveness of your company acceptable to you? To your customers? Find out how long high-priority issues are taking to get fixed in your company. Start tracking this and making changes to improve your release speed and effectiveness!
4. LOOK AT YOUR PRICING FOR ADD-ON FEATURES
Do you have add-on features that are safety related or even quality related, that should be included in the price of your original product? We should make sure that our customer has the features they need in the base product to deliver a safe and high quality result when using even our base product.
5. WHAT IS YOUR DEBRIEFING PROCESS WHEN YOU HAVE A MAJOR INCIDENT
Ask your organization one question if
you have a serious product performance issue:
What are we going to do differently tomorrow – to prevent this from
happening again. Debrief with your team
on all major incidents. Get answers
within hours of an incident. Agree a
plan and act on it immediately. Make
sure your organization and your performance step up each time.
The bottom line is this: It starts with your mission. Is it focused on your ability to make a compelling difference and guide the success of your customers? The leader and their mission build employee commitment and passion. And the leader can inspire the team to make sure products and services instill customer confidence and actually make customers more effective. If you can infuse these principles in your company, and build the quality processes and discipline to monitor and guide your performance, you can take your company all the way to the top!
Ready to explore your potential?
Contact Gary: garyross@InspireYourselfToday.net